At Keya Seth Lab Fresh, customer satisfaction is important to us. We take great care to ensure that our products reach you in perfect condition. However, in the rare event that you receive a damaged, defective, or incorrect product, we are happy to assist you with a return or replacement.
Return Request Process
Please record a complete unboxing video and take clear photos while opening your package. If any product is found damaged, broken, leaking, or the bottle is broken during transit, we will gladly replace the product with a new one at no additional cost. However, an unboxing video is mandatory to process any damage or replacement request. Please report any damage or replacement request within **48 hours of delivery**. Requests received after this period may not be eligible for replacement.
Return Eligibility
Products must be returned unused, unopened, and in their original packaging. Items that have been partially used, tampered with, or damaged due to customer handling are not eligible for return or refund.
For hygiene and safety reasons, certain personal care items may not be returnable unless received in a damaged or incorrect condition.
Refunds
Approved refunds will be processed to your original payment method within 7–14 working days after the returned product successfully passes quality checks.
Shipping charges, if any, are non-refundable unless the return is due to an error on our part.
Non-Returnable Items
We do not offer returns or refunds for promotional freebies, sample packs, or items purchased during special offers unless the product is defective.
Need Help?
For any return or refund-related queries, please contact us:
📧 labfresh@keyaseth.in
📞 9230969503